ORDERS
We are happy to accept orders by telephone, fax, email or via our online shop. Phone calls in the course of commercial transactions may be recorded.

DELIVERY
Deliveries will be carried out via Swiss Post’s parcel service. The mailing costs are CHF 8.– for Economy (standard), CHF 10.– for Priority and CHF 20.– for Swiss-Express “Moon ”. No mailing costs will be  charged on orders over CHF 400.– (mailing by Economy).

COMPLAINTS
Damaged goods must be returned to the post office immediately, or no later than within 7 days, and the appropriate damage report must be filled in at the post office.

EXCHANGES/RETURNS
Your order is binding. As a rule, ordered goods can neither be exchanged nor returned with the exception of goods that have sustained damage in transit, or incorrect deliveries.

PRICES
Unless otherwise stated, the prices specified by us (by telephone, in price lists, by email or in the online shop) should always be understood as being in Swiss francs including statutory VAT (VAT No. CHE-249.623.143 TVA). Price information should always be understood as referring to the specified package (in most cases, per bottle). We explicitly reserve the right to change our prices and offers, as well as delivery options. 

INVOICES
When ordering in the online shop, advance payment or payment by credit card is generally required. If delivery against an invoice is agreed, the invoice will be included with the shipment or will be sent separately. It is payable according to the terms on the invocie. In this case, we reserve the right to check the solvency of a customer. By placing the order, the customer gives his consent to this test. We may cancel an order or suspend the order if a customer is not solvent or has outstanding invoices.

BANK DETAILS
UBS Switzerland AG, 8098 Zurich
IBAN: CH05 0022 7227 1169 9001 K
BIC: UBSWCHZH80A
Account in the name of: SMWS Switzerland llc

LIMITED LIABILITY
The photos and texts that describe our products on the homepage, in the web shop, in price lists, in newsletters or on product flyers are examples and are for informational purposes only. We assume no liability in the event of errors or omissions.

FORCE MAJEURE
We do everything possible to fulfill our obligations. In the event of force majeure and/or strikes, we reserve the right to cancel orders in whole or in part. Pre-sale orders are subject to full and damage-free arrival.

PLACE OF JURISDICTION
These general terms and conditions are subject to Swiss law. The place of jurisdiction in all cases is Château-d’Oex/VD.

CONTACT
Telephone: +41 62 849 97 40 (Monday to Friday from 8am to 12pm and from 2pm to 5pm)
Email: smws@smws.ch
Website: www.smws.ch
Web shop: shop.smws.ch

As of July 1, 2018

We reserve the right to adjust the general terms and conditions without prior notice if necessary.